Terms & Conditions

Effective date: 5th July, 2024.

Updated On: 29th Dec. 2024.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Brights Telecom website (the “Service”) operated by Brights Telecom (“us”, “we”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Transactions and Refund Policy
  • We do not provide refunds for successful and debited transactions. Refunds can only be issued if a product or service was unsuccessful despite being debited.
  • We are not responsible for any loss of funds caused by lack of security practices on your part that do not directly affect our website.
  • We cannot refund money sent to a wrong account due to your negligence.
Use of Personal Information
  • We may use your personal information for marketing purposes in order to contact and communicate with you.
  • We will never sell your personal information to third parties.
Loss of Funds Due to Our Fault
  • In cases where there is a loss of funds due to our fault, you must contact us within 3 days through our contact page in order for us to address the issue and provide a refund.
  • Failure to contact us within 3 days relieves us from any responsibility for issuing refunds.
Complaint Procedure
  • Before publicly announcing any issues by displaying displeasure, defaming us or discrediting us, please make sure that you first lodge a complaint with us directly before doing that.
  • If we discover that public displeasure or defamatory announcements were made without notifying us first, we reserve the right to no longer assist or issue refunds for any losses incurred as stated in our Refund Policy and may terminate your account and we may take a legal action against you.
Account Deletion
  • If you wish to terminate your contract with us, you have the right to request account deletion. The appropriate channel for making this request is through our Delete Account page. Fill the form and we will do as you said after confirming from you, make sure you fill the correct details to help you contact you easily.

Effect of Account Termination

Upon termination of a user account, access to certain services and features will be revoked, and any remaining account balance or credits will be handled as follows:

  1. Termination Due to Breach of Terms or Fraudulent Activity:
    • Funds available in the terminated account will not be refunded unless the user provides valid documentation, including:
      • Full Name
      • Residential Address
      • State of Origin
      • State of Residence
      • National Identification Number (NIN)
      • Bank Verification Number (BVN)
      • Functioning Phone Number
      • Parent/Guardian Name, Phone Number, and Address
    • If any of the provided details are incorrect or incomplete, the user will not be granted access to the funds.
    • If the required documentation is not submitted within seven (7) days of account termination, the funds will be permanently non-refundable.

Changes To These Terms And Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If changes are material, we will notify via email or group chat or any other channel of communication available before they become effective. What constitutes as a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms and Conditions, please contact us by visiting the Contact-Us page.