Refund Policy

Effective Date: 28 Apr. 2024.

Brights Telecom prioritizes customer satisfaction and strive to provide seamless digital services. However, due to the nature of our products and services, refunds are only issued under specific circumstances outlined in this policy.

1. No Refund for Successfully Delivered Digital Services

As our products and services are digital and intangible, they cannot be returned or damaged. Therefore, we do not provide refunds for successfully processed transactions. Customers are encouraged to carefully review their orders before completing any purchase.

2. Loss of Funds Due to Negligence

Customers are responsible for ensuring that all transaction details are accurate before making payments. Brights Telecom will not be liable for losses resulting from negligence, carelessness, or errors on the part of the customer.

3. Refund Policy for Business Deals and Projects

For any business deal or project undertaken with Brights Telecom, once the project has been concluded and commenced, any attempt to halt the project for any reason will result in a 50% refund of the agreed amount or the amount already paid, regardless of the stage of completion. Therefore, be sure before concluding.

4. Wallet Funding

When you fund your wallet, it is considered a completed transaction in exchange for access to our VTU services. Wallet funding is non-refundable, even if:

  • You decide not to use the service after funding.

  • You change your mind shortly after funding.

  • You request to withdraw the balance for personal reasons.

Our platform is built specifically for virtual top-up and related telecom services. Therefore, all wallet funds must be used exclusively for the services provided on this website.
We do not support wallet withdrawals or reversals after a deposit has been made.

Please think carefully before proceeding to fund your wallet.

5. Transactions to Incorrect Details

If a transaction is made to the wrong recipient due to customer error, Brights Telecom bears no responsibility and will not issue a refund. Customers are always given the opportunity to review and confirm transaction details before finalizing payments.

Transaction Not Successful but Debited

If your transaction is marked as “Processing” but the amount has been debited from your account, our system will automatically refund it. You can verify this by checking “Wallet History” 

However, if the refund is not processed automatically, please contact us within 24 hours of the transaction for a manual review and refund. Failure to report the issue within this timeframe will result in forfeiture of the refund.

6. Resolving Service Issues Before Public Complaints

If you experience any issues with our services, you must first lodge a complaint through our official support channels before making any public statements, complaints, or defamatory remarks against Brights Telecom.

  • We will acknowledge your complaint and begin investigation promptly.
  • If your complaint remains unresolved after 7 business days, you may seek legal action or escalate the issue publicly.
  • Any defamatory statements or public accusations made before notifying us may result in the termination of assistance, refusal of refunds, and potential legal action by Brights Telecom.

7. Refund Processing Time

All eligible refunds will be processed within 7 business days from the date of approval. Refunds will be issued using the original payment method or another agreed-upon method.

8. Policy Violation Consequences

Customers who fail to adhere to this policy and make defamatory statements against Brights Telecom without first lodging a formal complaint risk account termination, denial of refunds, and potential legal action.

By using our services, you agree to comply with this refund policy. Brights Telecom reserves the right to update or modify this policy at any time without prior notice.

For any inquiries about this Policy, please contact our customer support team at Contact Us.

Brights Telecom Management